FAQ’s
Q. How does ConnectTV work on Freeview?
Freeview HD and devices
Q. What is ‘Freeview HD’?
Q. On what devices can I watch ConnectTV channels?
Q. When is it coming to Freeview/Freesat/Sky?
Q. Will this service work on a regular Freeview set-top box connected to an HD television?
Q. Do I need a special broadband router?
Q. I have a ‘Freeview HD’ device but can’t see any of your channels on my channel guide
Q. I have a ‘Freeview HD’ device but get an error when I try to access any of your channels
Our TV Services
Q. Why are some of your channels on Freeview free but others are charged?
Q. How do I subscribe to paid channels?
Q. Do I need to sign in to the service every time I want to watch paid services?
Q. Are the channels broadcast in high-definition (HD) or standard-definition (SD)?
Q. Will watching ConnectTV channels count towards the bandwidth quota of my contract with my ISP?
Q. Can I record broadcasts on ConnectTV?
Q. Will there be more channels available in the future?
Paid Channels
Q. How much does it cost to watch the TV channels?
Q. How do I pay to watch the TV channels?
Q. Is your payment service secure?
Q. How do I cancel my subscription?
Error messages on TV set
Q. Error message says ‘You do not have a compatible Freeview HD device’
Q. Error message says ‘We cannot find an internet connection’
Q. Error message says ‘The channel is currently unavailable’
Q. Error message says ‘There is a problem with your subscription’
Trouble Shooting
Q. I cannot find Channel 113 on my Freeview EPG
Q. The TV channel/screen seems to have frozen
Q. What happens if I have forgotten/lost my password?
Q. What happens if I forget/lose my username?