Services

Connect TV is the smart, simple and dependable way to connect with this growing audience. It lets you give connected TV viewers what they want: an enhanced TV experience with more choice, more functionality and more content.

Single Channel

The Single Channel service is delivered over IP but looks and works just like a broadcast channel.

• Selecting a Single Channel is straightforward. Simply choose the channel you want from the EPG or enter the channel number on the TV remote.
• A Single Channel is assigned a logical channel number (LCN) and appears in the MHEG services category of the EPG.
• The Single Channel can display Now and Next information, so viewers know what’s on and what’s coming up, plus extended programme information.
• Single Channel is delivered using industry standard protocols so time to market, for a licensed channel, is short.
• Single Channel uses Arqiva’s broadcast heritage to offer a highly resilient service covered by our high availability service level agreements, just like a broadcast channel.
• Single Channel is delivered as an end-to-end service with streaming included within the service.

Channel Portal

The Channel Portal can support between three and nine linear streams which can include a mix of broadcast and IP linear streamed channels. This means you can offer a comprehensive suite of channels to your viewers.

• The Channel Portal can have a dedicated Logical Channel Number (LCN) with a position in the EPG, or can be linked from an existing LCN (via a trigger such as a red button). This means that viewers don’t have to learn a new skill to watch your programmes – it’s just like normal TV.
• Channel Portal uses a modular design that’s easy to navigate and can be tailored to suit your needs. This means that time to market, for licensed channels, is short.
• Channel Portal can support free-to-view or Pay content. This flexibility lets you deliver a range of enhanced revenue-generating services to your viewers.
• The Channel Portal can be delivered with a number of our reporting and analytical packages. These tools help you get a deeper understanding of viewer behaviour so you can target services more effectively and get the most out of your advertising.
• Channel Portal is delivered with a high level of resilience and is covered by our high availability service level agreements, just like a broadcast channel.
• Channel Portal is delivered as an end-to-end service with streaming included as part of the service.

Hybrid Channels

Hybrid Stream is delivered through a combination of DTT hours, IP streaming and industry standard protocols, so time to market for licensed channels is short.

• Hybrid Stream appears as a ‘normal’ broadcast TV channel. Thanks to the automatic switching between DTT and IP streaming you get a near continuous 24/7 TV stream.
• Hybrid Stream uses the same logical channel number (LCN) range as DTT channels, providing viewers with a navigation experience that they are used to.
• Hybrid Stream carries full eight-day service information so viewers know what’s on and what’s coming up. The channel appears just like a DTT channel.
• Hybrid Stream is delivered with a high-level of resilience, covered under high-availability service level agreements, just like a broadcast channel.
• Hybrid Stream is delivered as a complete end-to-end service with DTT and streaming included.
• The Channel Portal can be delivered with a number of our reporting and analytical packages.  These tools help you get a deeper understanding of viewer behaviour so you can target services more effectively and get the most out of your advertising.
• Channel Portal is delivered with a high level of resilience and is covered by our high availability service level agreements, just like a broadcast channel.
• Channel Portal is delivered as an end-to-end service with streaming included as part of the service.

Pay Services

Pay offers various ways for channels to connect with and manage subscribers:

Regular subscription (e.g. monthly) packages for access to content.

• A wallet that can be topped up online for access to channels such as video on demand.
• One-off payments for pay per view events such as live sports.
• Extended features such as bet-to-view.
  • Pay controls the access to content via a user name / password process that’s easily entered to the connected TV or STB.
  • Pay offers session management to allow access to either a single TV or STB (we can also support access to multiple TVs and STBs at the same time).
  • Pay provides anonymised reports on subscriber activity to help you understand what your customer base is doing and get the most out of your channel.

  Reporting and Analytics

  Arqiva Reporting can provide you with the following information:

  • the number of TV connections
  • the number of unique TVs accessing the relevant Connect TV service
  • the hours streamed over the last month.

  Information is reported in four levels:

  Level 1: Summary – overall figures for the month.
  Level 2: Monthly – by broadcast hours.
  Level 3: Weekly – by days of the week.
  Level 4: Daily – by broadcast hours.

  Arqiva Analytics is a service tailored to your specific needs and can include:

  • dwell time
  • navigation
  • switching
  • regionality
  • broadband speed
  • type and manufacturer of receiver.

  Our Analytics offer a similar level of Connect TV reporting for existing broadcast streams and includes:

  • the number of TV connections
  • the number of unique TVs accessing the relevant Connect TV service.

  Link

  Red Button link to broadcast and streamed channels or interactive services within a portal.

  • Tells you on screen what will happen when the Red Button is pressed.
  • Link to specific programme related content.
  • Time-of-day scheduling.
  • Red Button can be hidden from view.
  • Accurate figures on viewing are available through Arqiva’s Reporting & Analytics tool.
  • High level resilience, covered under high availability service level agreements.
  • Complete service from beginning to end.